Terms of service

Welcome to zivlo . These Terms of Service ("Terms") govern your access to and use of our website located at zivlo.shop, including any purchases made through the website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • All information you provide is accurate and complete.

2. Account Terms

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You must provide accurate, current, and complete information.
  • You agree to update your information whenever necessary.
  • We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

We are not liable for any loss arising from unauthorized use of your account.

3. Products and Services

We strive to ensure that all products displayed on our website are accurately described and represented.

However:

  • Product images are for illustrative purposes only.
  • Actual product colors, sizes, and appearance may vary due to screen settings, manufacturing variations, or other factors.
  • Product availability is subject to change without notice.
  • We reserve the right to discontinue products at any time.

4. Product Descriptions

We make reasonable efforts to ensure product descriptions, pricing, specifications, and availability are accurate.

However, we do not warrant that:

  • Product descriptions are error-free.
  • Information is complete or current at all times.
  • Pricing or product information is free from typographical errors.

If a product is found to be incorrectly described or priced, we reserve the right to correct the error and cancel or refuse affected orders.

5. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.

By placing an order, you agree that:

  • You will pay the full purchase price, including applicable taxes, shipping charges, and fees.
  • Payments must be made through approved payment methods available on the website.
  • We reserve the right to modify prices at any time without prior notice.

In the event of a pricing error, we may:

  • Cancel the order;
  • Refund any amount paid; or
  • Contact you for further instructions.

6. Order Acceptance and Cancellation

Your order constitutes an offer to purchase products from us.

We reserve the right to:

  • Accept or reject any order at our discretion.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Refuse service to any customer for lawful reasons.

An order is considered accepted only after you receive an order confirmation and the order has been processed.

If an order is canceled after payment has been received, an appropriate refund will be initiated.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website.

Delivery timelines are estimates only and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Operational disruptions
  • Incorrect shipping information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Estimated delivery period: [5-7] Business Days

8. Returns and Refunds

Our Returns and Refunds Policy forms part of these Terms.

Subject to our policy:

  • Return requests must be made within [7] days of delivery.
  • Returned products must be unused and in original condition unless defective.
  • Refunds will be processed after inspection and approval.
  • Shipping fees may be non-refundable unless required by law.

Certain products may be non-returnable due to hygiene, safety, customization, or other reasons disclosed at the time of purchase.

For return assistance, contact:

 

9. Promotions and Discounts

Promotional offers, discounts, coupon codes, and special campaigns:

  • Are subject to specific terms and conditions.
  • May be modified or withdrawn without notice.
  • Cannot be exchanged for cash unless required by law.
  • May be limited to one use per customer.

We reserve the right to cancel promotional offers where misuse or abuse is suspected.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Trademarks
  • Product images
  • Graphics
  • Website design
  • Text content
  • Software

is owned by or licensed to zivlo and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, or exploit any content without prior written permission.

11. Prohibited Uses

You agree not to:

  • Violate any applicable law or regulation.
  • Use the website for fraudulent purposes.
  • Interfere with website security or functionality.
  • Attempt unauthorized access to systems or accounts.
  • Upload harmful software, malware, or viruses.
  • Use automated tools to scrape or extract data.
  • Impersonate another person or entity.
  • Engage in activities that disrupt the operation of the website.

Violation of this section may result in suspension or termination of access.

12. User Content

If you submit reviews, comments, feedback, or other content:

  • You grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and publish such content.
  • You represent that the content does not violate any law or third-party rights.
  • We reserve the right to remove content at our discretion.

13. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy and reliability of website content

We do not guarantee uninterrupted or error-free operation of the website.

14. Limitation of Liability

To the fullest extent permitted by applicable law:

  • zivlo its owners, employees, affiliates, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
  • Our total liability arising out of any claim relating to products or services shall not exceed the amount paid by you for the specific order giving rise to the claim.

This limitation applies whether the claim is based on contract, negligence, tort, strict liability, or otherwise.

15. Indemnification

You agree to indemnify and hold harmless [STORE NAME], its directors, employees, affiliates, and representatives from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your violation of these Terms;
  • Your misuse of the website;
  • Your violation of applicable laws; or
  • Your infringement of any third-party rights.

16. Force Majeure

We shall not be liable for any delay or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Pandemics
  • Government actions
  • Labor disputes
  • Internet or technology failures
  • Transportation disruptions

17. Termination

We reserve the right to suspend, restrict, or terminate access to the website at any time, without prior notice, if we believe a user has violated these Terms or applicable laws.

Termination does not affect rights and obligations accrued before termination.