Refund policy
At [Store Name], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
1. Return Eligibility
To be eligible for a return, the item must:
- Be returned within [7 days] of delivery.
- Be unused, unworn, and in the same condition that you received it.
- Include all original packaging, tags, accessories, manuals, and promotional items (if applicable).
- Be accompanied by proof of purchase, such as an order confirmation or receipt.
We reserve the right to refuse returns that do not meet these conditions.
2. Return Timeframe
Customers may request a return within [7 days] of receiving their order.
To initiate a return, please contact us at [shopzivlo95@gmail.com] with:
- Your order number
- Product details
- Reason for return
- Photos (if the item is damaged, defective, or incorrect)
Our team will review your request and provide further instructions.
3. Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- The refund will be processed to your original payment method.
- Refunds may take [5–10 business days] to reflect in your account, depending on your bank, payment provider, or card issuer.
- Any shipping charges paid at the time of purchase are generally non-refundable unless the return is due to our error.
If your refund is delayed, please contact your bank or payment provider first, as processing times may vary.
4. Exchange Policy
We offer exchanges for eligible items within [7 days] of delivery, subject to stock availability.
Exchanges may be provided for:
- Wrong item received
- Damaged or defective products
- Size or variant issues (if applicable)
To request an exchange, contact us at [shopzivlo95@gmail.com].
If the requested replacement item is unavailable, a refund or store credit may be offered instead.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery at [shopzivlo95@gmail.com].
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Upon verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.
6. Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Personalized or custom-made products
- Gift cards
- Digital products or downloadable content
- Perishable goods
- Hygiene, health, or personal care items that have been opened or used
- Products marked as "Final Sale" or "Non-Returnable"
Additional non-returnable categories may apply based on the nature of the products sold.
7. Return Shipping Costs
If the Return Is Due to Customer Preference
(e.g., changed mind, ordered wrong item, no longer needed)
- The customer is responsible for return shipping costs.
- Original shipping charges, if any, are non-refundable.
If the Return Is Due to Our Error
(e.g., damaged, defective, incorrect item received)
- We will cover the return shipping costs.
- A replacement, exchange, or full refund will be provided.
8. Cancellation Policy
Orders may be cancelled within [24 hours] of placement or before they are shipped, whichever occurs first.
Once an order has been shipped, it cannot be cancelled and will be subject to the return process outlined above.
9. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: [shopzivlo95@gmail.com]
Business Name: zivloshop
Customer Support Hours: [Monday–Saturday, 9:00 AM–6:00 PM IST]