Shipping policy

Thank you for shopping with [STORE NAME]. We are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through [WEBSITE URL].

1. Order Processing Time

All orders are processed within [in 24 hours] of successful payment confirmation.

Order processing includes:

  • Order verification
  • Quality checks
  • Packaging
  • Dispatch preparation

Orders are typically processed during business days only.

Business Days: [Monday–Saturday, excluding public holidays]

Orders placed on weekends or holidays may be processed on the next business day.

Please note that processing time is separate from shipping and delivery time.

2. Shipping Methods Available

We partner with trusted courier and logistics providers to deliver your orders.

Available shipping options may include:

Standard Shipping

  • Affordable delivery option
  • Estimated delivery within [5–7] Business Days

Express Shipping

  • Faster delivery service
  • Estimated delivery within [2–4] Business Days

Priority Shipping (Optional)

  • Fastest available shipping method
  • Estimated delivery within [1–2] Business Days

Available shipping methods may vary depending on your location and product availability.

3. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Shipping method selected
  • Ongoing promotions or offers

Examples:

  • Free Shipping on orders above 
  • Standard Shipping: ₹[59]
  • Express Shipping: ₹[199]

The final shipping cost will always be displayed before payment is completed.

4. Estimated Delivery Timeframes

After dispatch, estimated delivery times are:

Location Estimated Delivery
Metro Cities [2–5] Business Days
Tier 2 & Tier 3 Cities [4–7] Business Days
Remote Areas [5–10] Business Days

Please note that these are estimates and actual delivery times may vary.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • Tracking number
  • Courier partner details

Tracking information is usually updated within [24 hours] after dispatch.

You can track your shipment using the tracking link provided in your confirmation email.

For tracking assistance, contact us at:

Email: [EMAIL ADDRESS]

6. Delivery Issues and Delays

While we strive to meet all estimated delivery dates, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Customs inspections
  • Courier service delays
  • High seasonal demand

In the event of a delay, we will make reasonable efforts to keep you informed.

Delivery dates are estimates and are not guaranteed.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address, phone number, or postal code is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply.
  • The package may be returned to us.

If you notice an error in your shipping details, please contact us immediately at:

[EMAIL ADDRESS]

We cannot guarantee address changes once an order has been dispatched.

8. Failed Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed because:

  • The recipient is unavailable,
  • The address is incorrect, or
  • Delivery is refused,

the package may be returned to us.

Additional shipping fees may apply for reshipment.

9. Lost, Damaged, or Missing Packages

If your package:

  • Arrives damaged,
  • Appears tampered with,
  • Is marked delivered but not received,

please contact us within [48 hours] of the delivery notification.

Provide:

  • Order number
  • Photos of damaged packaging (if applicable)
  • Description of the issue

We will work with the courier partner to investigate and resolve the matter as quickly as possible.

10. International Shipping (If Applicable)

We currently [DO / DO NOT] offer international shipping.

If international shipping is available:

International Delivery Time

Estimated delivery:

[7–21] Business Days

depending on destination country and customs processing times.

Customs, Duties, and Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Government fees
  • Other local charges

These charges are the responsibility of the customer unless otherwise stated.

We are not responsible for delays caused by customs authorities.

11. Shipping Restrictions

We reserve the right to:

  • Restrict shipping to certain locations
  • Refuse shipment of certain products where legally required
  • Cancel orders that cannot be delivered due to logistical constraints

Customers will be notified if any shipping restrictions affect their order.

12. Split Shipments

In some cases, orders containing multiple items may be shipped separately to:

  • Improve delivery speed
  • Accommodate inventory availability
  • Fulfill orders from different warehouses

You will receive tracking information for each shipment, where applicable.

13. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Store Name: zivloshop
Email: shopzivlo95@gmail.com
We are happy to assist with any shipping-related inquirie